Bad news - Indirect order

Bad news - Indirect order - A bad news message is a message...

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Unformatted text preview: A bad news message is a message your audience doesnt want to hear. It is NO! NO! Your challenge? Maintain the relationship Supporting details and evidence LEAD to the main point Main point may not be expressed openly Audience reaches the conclusion YOU want on its own Goodwill Any good news existing in the situation Policy that might be applicable Supporting information your audience may need NO! Goodwill Closing We value you as a customer Good news that we have for you (if any) Undeniable facts: Policy prohibits We dont carry The signs posted and/or instructions say Bad news Heres something to make it up to you We look forward to hearing from you The top bun keeps your hands clean Condiments (pickles, veggies, depending on the taste of the audience) make it taste better Bacon always makes it easier to take Cheese is, well, cheese The smallest part is the meat More tasty condiments Another hygienic bun to hold it all together Goodwill buffer...
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This note was uploaded on 05/08/2010 for the course IDS 290 taught by Professor Lycan during the Spring '06 term at San Diego State.

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Bad news - Indirect order - A bad news message is a message...

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