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Unformatted text preview: Part Two Obstacles to Communication Filters Ego... Ego is self-image. No one likes having their self-image shaken Shaking the self-image inspires... FEAR Filters Filters are unconscious methods we ALL use to protect ourselves from what we perceive as danger We want to avoid conflict BUT we also want to protect our territories Slide 21 "Never trust anyone over 30." "If you're a liberal you're against America." "All men are the same" "Women!" "I've been doing this job for 30 years! Who are you to tell me anything!" To communicate successfully we need to: Acknowledge the humanity of others Recognize that they do not see us as we see ourselves Take time to listen to their point of view Realize that we may be wrong Understand that they are someone else Realize they have lives and concerns of their own "To listen well is as powerful a means of communication and influence as to talk well."
John Marshall When you LISTEN or READ attentively, you demonstrate that you are INTERESTED Showing interest makes it easier for the OTHER person to lower his/her filters If the filters are down, you will more likely get a RESPONSE instead of a REACTION Harmony There are techniques for achieving this, and we will learn them in this class, but most important... Step outside yourself Listen to others RESPOND -- rather than REACT -- to what you hear Check to be sure you are understood Be generous with the misunderstandings of others Success in life and success in business depends on building workable relationships ...
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- Spring '06