OPERATIONS MANAGEMENTUNIT 1INTRODUCTIONDr A. Kalyani
OperationsDefinitionInputs are converted into outputs.Conversion of raw material into the final product using any transformation process.Transformation can be 1. Physical (example Chopping Wood, Crushing a can, Breaking a glass, Mixing sand and water)2. Chemical (example Burning of coal, wood, paper, kerosene, etc., Formation of curd from milk, Rusting of iron)3. Thermal (example Conversion of water into steam by burning the coal)
Operations A Transformation Process
Examples of TransformationPhysical TransformationChemical TransformationThermal Transformation
Operations Management Definition1. Operations Management is a systematic approach to addressing issues in the transformation process that converts inputs into useful, revenue-generating outputs. 2. The business function responsible for planning, coordinating and controllingthe resourcesneeded to produce productsand servicesfor a company.•OM Deals with the design & management of 1. Products2. Processes3. Services4. Supply Chains
Operations ManagementObjectives- Main Objectives•Right Quality•Right Quantity•Right Time•Pre established cost (Manufacturing Cost)- Intermediate Objectives •Optimum utilization of various inputs like men, material and machine.
Manufacturing Sector Trends in India
Service Sector Trends in India
Services A Part of OMSalient Features of Services1.Intangibility: Services are performances and actions rather than objects, therefore having poor tangibility.2. Heterogeneity: High variability in the operation system performance.3.Simultaneous Production & Consumption: Degree of customer contact isvery high.4.Perishability: Services cannot be inventoried as in the case of manufactured products.
Manufacturing & Service Similarities & Differences
Operations A Key Functional AreaThe basic functions of an organization
Operations function and its linkages in an organization
Operations Management A Systems Perspective
Operations ManagementFunctions1.Design issues and control issues2.Long-term issues and short-term issues