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Toolwire Lab Week 8 - re CInDemand Workb j...

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Unformatted text preview: re CInDemand Workb, j httprr’fdcmduutw ecun‘v’tr ngfjspfudwftramset_dl.jsp?labName=MSV_2fltil-4M Timi: Rumairlirig [gm INTRODUCTION — Once asystem has been implemented, it enters the 'System Operations and Support' phase System Operations is the ongoing fiJnction in which the system operates until it is replaced. An information system must be in operations phase before it can be supported. System Support involves the ongomg technical support otusers. as well as the maintenance required to fix any errors, omissions‘ ornew requirements thatmay arise System Support involves servicing, maintaining‘ andimproving a fiJl’tCthll'lat information system through its lifetime System operation and support occur in parallel it is important for a System Support Coordinatorto be familiar With system operations and support activities, as halfofthose duties (or more) are assoCIatedWiti-i supporting operational systems. Lab Goals 13 The major goals in this lab exercise are 33 fOIIOWS' - Define System Operations and Support 0 Identify System Suppoi1 activities, including System Maintenance, System Recovery‘ Technical Support, and System Enhancement I Describe System Maintenance tasks I Resolve System Recovery andTechnicaI Support , _‘ Back to main Pane System Support Amines Selectthe System Support activities from the given iist Tlial'e Correct E Please read this e-mall fiomJlm Smith. Head at IT. to! male Into. System Maintenance Technical Support System Recovery Design Review Periorrnanoe Audit System Enhancement Quality Assurance heal-am Mainteuam Arrange the following tasks involved in Program Maintenance activities in the oorrectorder. Tlial'e Correct E Please lead this e-rrlall lemJlm Smith. Head of IT. fa! me info. Technical amped Validating the en'or Benchmark the program Sway and Debug the program Test the program What are the responsibilities at the Technical Support team? 3!th the correct option from the foluwing list. End-user assistance Training Read dcm.toolw' .mm INTRODUCTION Once a system has been implemented. it enters the 'System Operations and Support‘ phase System Operations is the ongoing fiJnction in which the system operates until it is replaced An information system must be in operations phase before it can be supported. System Suppon involves the ongoing technical support ofusers, as well as the maintenance reguiredto fiit any errors, EllTltSStUI'IS. Elf HEW requirements that may arise. System Support involves servicing. maintaining. and improving a functional information system through its lifetime. System operation and support occurin parallel It is imponant for a System Support Coordinatorto be familiar with system operations and support activtties, as halfofthose duties (or more) are associatedwtth supponing operational systems Lab Goals Lug The major goals in this lab exercise are as follows C Define System Operations and Suppon C identify System Suppon activities, including System Maintenance. System Recovery, Technical Suppon, and System Enhancement C Describe System Maintenance tasks C Resolve System Recovery andTechnical Support technical Support What are the responsibilities at the Tedtnlcal Suppon teem? Sdect the correct option from the felowing list. End-user assistance Training Ftautine observations Conducting user satisfaction surveys AI ofthe above That’s Correct: E] Please lead this e-meil from Jim Smith. Head or iT. fix more info. mam related Issuui‘require-nI'WV—— Drag and drop the follmttlng muestrequlret’nenle to the mpecttve system support ectlvtttm. le:h'i:.al euppm Tirndlhy Reese, a Custu'ner Care Executive. had ssived some important details of an iriponent customer. He needs lhme detals urgmlty htJ'lhe is unable to retrieve the data from Ihe system. Diet-sis a need to sdd a seeruh screen A new seam sues" has benefited tn which will mm: the tligttt detaitswten the system, There is s need to introduce the W data (Time mam; at the Airing and explain this screen to ellthe users. JDatlnet'ion) is army-5‘1 That's Correct! E Please need this e-meii tiom Jim Smith. Head of iT. tor me info. Chang-Enhancement In System / Select the steps tuluwed by the System Enhancemenl team when they rewive e Chatget’Enhaheernehl request? Appnwing the change I Prioritizing based on resources required I rim: Rumsirling [gm .4. Read d:m.tdolwire.cdm INTRODUCTION Once a system has been implemented. it enters the 'System Operations and Suppon‘ phase System Operations is the ongoing function in which the system operates until it is replaced. An information system must be in operations phase before it can be supported. System Suppon involves the ongoing technical support ofusers, as well as the maintenance requiredto fix any errors, omissions, or new requirements that may arise System Support involves seMcing. maintaining. and improving a fiJnctional information system through its lifetime System operation and support occur ll'l parallel. It is imponahtfor a System Support Coordinatorto be familiar with system operations and support activities, as halfofthose duties (or more) are associatedwith supponing operational systems Lab Goals T_Dg The major goals in this lab exercise are as follows: C Define System Operations and Suppon C identify System Suppon activtties, including System Maintenance. System Recovery, Technical Support, and System Enhancement C Describe System Maintenance tasks C Resolve System Recovery andTechnical Support : changei‘EnhenoemntlnSyetem / Select the steps folowed by the System Enhancement learn when they recall-re a Changet'Enhanoemsnt request? Approving the many. I Prinn‘tt‘z'ng based on response requird I Estneting the G:ilrgnegtgfiimptemeritthe Imp“ .W me change I All at the above [Z] Please lead this e-meil from Jim Smith. Head or iT. fix more info. Andyzing User Feedbadl What does the feedback from users In the Luggage Belt Management Interface trelnlhgldtscusstnn session inch-ate? thllghtthe correct options from theglven list. There were arms on the screams) The usability of the mean is low The Ieouertoe stat-liens is not clear The sateen used to ‘hsng' in the middle ofa session That's Correct. The userinstruotioris are not steer That's Correct! El Plaszleed this Emit numJim Smith. Hmd at it. 'H mute inn: Dateline Rte-engineertng / Select the steps invotved in the System Enhancement autvitiee. Analyzethe enhancement request Quick fix Routine observation Remphyeieel system (misting) Time Remaining lam Read d:m.tuolwire Cum INTRODUCTION Once a system has been implemented. it enters the 'System Operations and Support‘ phase System Operations is the ongoing fiJnction in which the system operates until it is replaced An information system must be in operations phase before it can be supported. System Suppon involves the ongoing technical support ofusers, as well as the maintenance requiredto fix any SI'I'CII'SI EIITIISSIUI'IS. CIT HEW I'EQIJIISI'TIEI'IIS that may arise. System Support involves servicing. maintaining. and improving a functional information system through its lifetime. System operation and support occurin parallel It is imponant for a System Support Coordinatorto be familiar with system operations and support actiwties, as halfofthose duties (or more) are associatedwrth supponing operational systems Lab Goals Lug The major goals in this lab exercise are as follows C Define System Operations and Suppon C identify System Suppon activities, including System Maintenance. System Recovery, Technical Suppon, and System Enhancement C Describe System Maintenance tasks C Resoive System Recovery andTechnical Support Select the steps involved in the System Enhancement activities. Anetyzethe enhancement. request Ell-lick fix Routine observation Rmpmsioel system (editing) That's Correcfi El leseleed this Email rmmJim Smith. Hmd cf iT. it: more inn: system Enhancement: Analysts Feasiblily Study Quality Assurance Budget Anaysis Performance Audit That's Currecfl E Pleasamad this Emil flornJim Smith, Ham at IT, n: ma inlu Select the factors that should be considered in the Analysis phase of System Enhancement activity. Database tie-engineering Select the eventfs) In which you will need to re-engineer thedalabase in an existing system. What the documentation is out. efdete (or out-ut-eyrc) When mesmem is morelhan 3 years old while developing the system When domntatim stmdards were not followed Time Remaining lam .4. Read d:m.tdolwire.cdm INTRODUCTION Once a system has been implemented. it enters the 'System Operations and Suppon‘ phase System Operations is the ongoing function in which the system operates until it is replaced. An information system must be in operations phase before it can be supported. System Suppon involves the ongoing technical support ofusers, as well as the maintenance reouiredto fix any errors, omissions, or new requirements that may arise System Support involves seMcing. maintaining. and improving a fi.inctional information system through its lifetime System operation and support occur il'i parallel. It is imponahtfor a System Support Coordinatorto be familiar with system operations and support activities, as halfofthose duties (or more) are associatedwith supponing operational systems Lab Goals T_Dg The major goals in this lab exercise are as follows: C Define System Operations and Suppon C identify System Suppon activrties, including System Maintenance. System Recovery, Technical Support, and System Enhancement C Describe System Maintenance tasks C Resolve System Recovery andTechnical Support Match Database tie-engineering What the documentation is out. efdete (or out-ut-eyrc) When mesmem is moretnan 3 years old while developing the system When commutation standards were not followed When the systems are being used That's Correct! E leseleed this Email rmmJim Smith. Hmd cf iT. it: more inn: adequate dowme‘ltxttm Select the eventts) In which you will need to re-engiieer thedatabase in an existing system. Component at AFtitt System the following tenne with their descriptions. Deeoflptlone This Dormansnt tides all the test cases and test data (used for earierteata) and test data revised for swu'lic changes In the program versions in case a problem arises In the new version. The storage of all epoiiiation programs—this component holds the program source oodewhich is controlled by Vsslon Control Systems using Check- out and Check-in mechanism and maintaining eanier This component holds all the actual production data coated and maintained by the application. For the Business Database there is a Socials The accumulated System Knowledge- This component holds information on system models, specifications, and any other documentation accumulated during dBVSImeenl V That’s Cancer Terms lTestDatabase i lF‘rogram Library i lEtusiness Database i Tli’l’lt Remaining m .4.| Read d:m.tuotwire cum ...
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