Six-Sigma3 - Business Process management Business Process...

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Business Process management Business Process vs Organization Function
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SIPOC Diagram and Process Elements
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SIPOC diagram and process elements Any change in process output (O) will be related to one or more changes in supplier, inputs or process actions (SIPs) If all SIPs are stable, the output (O) will be stable. A change in O means that one or more of the SIPs must have changed. Apparent violation of above rules indicate that the process model is incomplete (an SIP or O is missing ) If one or more of the SIPs change significantly, the Os may or may not change If they do, SIP changes may be used to predict and control changes in O. If not, the SIPs being changed are insensitive/redundant, and may provide process saving opportunities P rocess (X) O utput (Y) I nput C us- tomer S up- plier
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Symbol Name Activity Represented Boundary (Start/End) Identifies the beginning or end of a process. “Start” or “End” can be written inside Activity or Task Identifies an activity or task in the process that changes input. Usually, the name of activity is written inside. Movement or Transportatio n Indicates movements of outputs Between locations Inspection Identifies that the flow has stopped in order to evaluate the quality of the output or to obtain an approval to proceed Delay Identifies when something must wait or is placed in temporary storage Storage Identifies when an output is in storage waiting for a customer.
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Decision Identifies a decision or branch point in the process. Document Identifies when the output of an activity is recorded. Database Identifies when the output of an activity is electronically stored Connector Indicates that an output from this flowchart will be input to another flow chart Arrow Indicates the sequence and direction of flow within the process and usually transfer an output of one activity to the next activity.
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Start Review document OK Type/retype document Inspect Return to sender End No No Return to Sender
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Six Sigma relies on the SIPOC model to create, monitor and improve close-loop business system For process management, process improvement, and process design/redesign. SIPOC help everyone ‘see’ the business from an overall process perspective by: Display cross functional activities in simple diagrams (process flow chart) Providing a framework applicable to process of all sizes Helping maintain the big picture business perspective Providing methods for detail as needed When process flow chart are used with SIPOC model, business process monitoring, control, Understanding and improvement are greatly enhanced.
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Michael Harry: (3 levels of business management process) Process can be viewed as being both comprised of smaller micro- or sub processes and constitutes of larger macro-Processes. It is often convenient to think of at least three levels of the overall process because Six Sigma methods and procedures change somewhat from level to level. Process problems are hierarchical and interconnected to operation issues, which in turn, are tied
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This note was uploaded on 05/09/2010 for the course IE IE7610 taught by Professor Dr.kaiyang during the Winter '10 term at Wayne State University.

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Six-Sigma3 - Business Process management Business Process...

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