EIN6227-01Intro - Outreach Engineering Management EIN6227:...

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Outreach Engineering Management EIN6227: Advanced Quality Management and Engineering for Business Processes Introduction Joseph C. Hartman Industrial and Systems Engineering University of Florida Gainesville, FL OEM 2009 Orlando, FL, Fall 2008
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Outreach Engineering Management Why Are We Here? Engineers Solve Problems Solving Problems Uncovers New Problems Managing this process: Continuous Improvement
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Outreach Engineering Management Course (Topical) Outline Design the Process Control the Process Measure/Cost the Process Improve/Reengineer the Process
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Outreach Engineering Management In a Nutshell Design Control Improve
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Outreach Engineering Management Before solving a problem or taking advantage of an opportunity, the situation must be clearly defined. This may be straightforward or it may require extensive data analysis and investigation. “The formulation of a problem is far more often essential than its solution, which may only be a matter of mathematical or experimental skill” -Albert Einstein Problem Definition
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Outreach Engineering Management The difference between a current situation and a desired or optimal situation. Requires assessment of current situation Requires definition of desired situation Pitfalls that must be avoided in its definition Must differentiate between symptoms and problems Use symptoms to track down problems Must focus the scope of the problem A Problem
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Outreach Engineering Management Most of the time, problems are thrown at us out of circumstance and we must correct the situation. Problems generally result in higher costs Analysis often leads to making money saving decisions . Increases in revenue are unlikely Usually, decisions driven by need to reduce expenses Solutions to Problems
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Outreach Engineering Management Opportunities for investment may also arise. If we search for problems, we often find opportunities Going beyond “the norm” leads to additional profits Knowing one’s expertise and resources may lead to benefits when used in new undertakings Not a minimizing cost decision, but a growing revenues decision . Have to differentiate opportunities from mere prospects An Opportunity
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Outreach Engineering Management One’s problem is often another’s opportunity Solving problems often open up opportunities Solving a problem will often return a situation to where it was (i.e. return service or production to previous levels) Taking advantage of an opportunity will often take a situation to a new level (i.e. increase service or production to new levels) Problems and Opportunities
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Outreach Engineering Management Pose problem/opportunity as a statement that is concise and clear Although the solution to the problem may have broad impact, the scope of the problem itself should be narrow Investigation of symptoms (prospects) will generally lend more information towards the definition of the problem (opportunity) -- and thus help in solving (taking advantage of) it Decision Making Goal
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This note was uploaded on 05/12/2010 for the course EIN 6227 taught by Professor Hartman during the Fall '08 term at University of Florida.

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EIN6227-01Intro - Outreach Engineering Management EIN6227:...

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