EIN6227-02Design - Outreach Engineering Management EIN...

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Outreach Engineering Management EIN 6227: Lecture 2 Process Design Joseph C. Hartman Industrial and Systems Engineering University of Florida Gainesville, FL OEM 2009 Orlando, FL, Fall 2008
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Outreach Engineering Management 90%+ of products and processes are evolutions of previous designs. Thus, a new design is merely an improvement on a previous design. We discuss improvements in processes later in course… Here: design from scratch Process Design
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Outreach Engineering Management Integrate Customer into Process Voice of the Customer Quality Function Deployment Concept Engineering Brainstorming Design and Verify Reliable Process DFMEA Design for Reliability Variance Reduction Process Capability Analysis Process Design Tools
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Outreach Engineering Management In business for a customer. Must translate their needs into your specs. May have multiple customers: You supply a company (1) which serves a customer (2). Voice of the Customer
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Outreach Engineering Management Performance Features Conformance Reliability Durability Serviceability Aesthetics What a Customer Wants (Garvin) Product or Service ?
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Outreach Engineering Management Surveys and comment cards Focus groups Direct contact (in store, at event, etc.) Complaint analysis Consumer Reports Internet tracking (Google) Getting that Information
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Outreach Engineering Management Goal: Translate Customer demands to technical requirements Requirements to design specifications Design specs to process plans Process plans to feedback (quality) plan Most QFD analyses do not get through all four stages. Allows for competition to be considered. Quality Function Deployment
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Outreach Engineering Management QFD: House of Quality Relationship matrix Interrelationships Voice of the customer Customer requirement priorities Competitive evaluation Technical requirements Technical requirement priorities
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Outreach Engineering Management Identify customer requirements. Identify technical requirements. Relate the customer requirements to the technical requirements. Conduct an evaluation of competing products or services. Evaluate technical requirements and develop targets. Determine which technical requirements to deploy in the remainder of the production/delivery process. Filling in the HOQ
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Outreach Engineering Management Four Phases of QFD quality plan technical requirements component characteristics process operations
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Outreach Engineering Management Brakes study…. Many steps Case Study
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Outreach Engineering Management Similar to QFD (maybe not as formal) in that
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This note was uploaded on 05/12/2010 for the course EIN 6227 taught by Professor Hartman during the Fall '08 term at University of Florida.

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EIN6227-02Design - Outreach Engineering Management EIN...

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