Exam1_2008 - Quiz 1 EIN 6227 J. Hartman Fall 2008 Name_...

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Quiz 1 Name___________________ EIN 6227 J. Hartman DUE: Friday, October 3, 12 midnight Fall 2008 INSTRUCTIONS: Answer the following 15 questions on the following six pages. Show all of your work (unless you do not want credit). If you make any assumptions to complete a problem, state them clearly. Point values are adjacent to the problem number. You may not discuss this exam with anyone else! However, you may use any other resource at your disposal (notes, books, internet, etc.). [2] 1. What is the overall goal of Quality Functional Deployment? [2] 2. Give two benefits to using the Delphi method over traditional brainstorming. [2] 3. Why do we want to drive the variance out of most processes? [2] 4. What is the difference between a problem and an opportunity? [2] 5. Is quality free? That is, does maintaining high quality pay for itself? Defend your answer.
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[2] 6. In your opinion, which of Deming’s 14 Points is most critical? Defend your answer. [2] 7.What is the difference between assignable and common variation? [2] 8.What is a process capability index?
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This note was uploaded on 05/12/2010 for the course EIN 6227 taught by Professor Hartman during the Fall '08 term at University of Florida.

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Exam1_2008 - Quiz 1 EIN 6227 J. Hartman Fall 2008 Name_...

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