M05 Chapter 11 Review_ 10P-Spring 2020-Hardware_Software Support CAFE.pdf

3/28/2020 M05 Chapter 11 Review: 10P-Spring 2020-Hardware/Software Support CAFE
M05 Chapter 11 Review
Due Mar 29 at 11:59pm Points 6 Questions 20 Time Limit None
Allowed Attempts 3
Instructions
Attempt History
Attempt Time Score
LATEST Attempt 1 14 minutes 3.6 out of 6
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Answers will be shown after your last attempt
Score for this attempt:
3.6
out of 6
Submitted Mar 28 at 8:06pm
This attempt took 14 minutes.
After you have read and reviewed the chapter, go through this chapter review. Make sure that you
COMPLETELY understand each question. This assignment is not timed, can be taken up to three times,
and the highest score will be used.
Take the Quiz Again
0 / 0.3 pts
Question 1
Incorrect
Incorrect
Wanda wants to find some basic information about her computer, for
example, what operating system and how much RAM are installed on her
computer.
Where can Wanda find this information quickly in Windows 10?
System Information applet
Windows Information
1/12

3/28/2020 M05 Chapter 11 Review: 10P-Spring 2020-Hardware/Software Support CAFE
UEFI/BIOS System information
System window
0 / 0.3 pts
Question 2
Incorrect
Incorrect
John is trying to find everything on his computer associated with a new
application that he downloaded.
Is it true or false that when using the search box in Windows 10, you can
search for an app or a file or search for its name on the web?
2/12
0.3 / 0.3 pts
Question 3
Lane is very nervous about going to visit the person on his help desk
ticket. There are several notes from senior technicians about the client,
and most of the notes are about how difficult she is to deal with.
What advice can you give Lane for dealing with this difficult client? (Select
all that apply.)

3/28/2020 M05 Chapter 11 Review: 10P-Spring 2020-Hardware/Software Support CAFE
3/12
Don’t dismiss what she says the problem might be.