M04 Objective Mid-Term Exam_ 10P-Spring 2020-Hardware_Software Support CAFE.pdf

3/7/2020 M04 Objective Mid-Term Exam: 10P-Spring 2020-Hardware/Software Support CAFE
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M04 Objective Mid-Term Exam
Due Mar 7 at 11:59pm Points 50 Questions 60 Time Limit None
Allowed Attempts 2
Instructions
Attempt History
Attempt Time Score
LATEST Attempt 1 36 minutes 41.25 out of 50
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Answers will be shown after your last attempt
Score for this attempt:
41.25
out of 50
Submitted Mar 7 at 2:38pm
This attempt took 36 minutes.
This exam covers Chapters 1 - 9. It is comprised of 60 multiple choice, true false, and matching
questions. You have 60 minutes to complete the exam (1 minute question). The exam must be taken in
one sitting! The exam will automatically submit when the time limit is up. You may take this exam twice.
Your highest score will count!
Please read each question carefully and completely and select or enter the best response.
When you are ready to begin, click the "Take the Quiz" button. Click "Submit" when you are finished.
Take the Quiz Again
0.84 / 0.84 pts
Question 1
A technician needs to service a laptop computer that is experiencing an
intermittent problem with the display.
Which of the following will be most effective at helping the technician
complete the work in a timely and efficient manner? (Select TWO).

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0.84 / 0.84 pts
Question 2
What type(s) of port transmits both digital audio and digital video with a
single connector? Select all that apply.

3/7/2020 M04 Objective Mid-Term Exam: 10P-Spring 2020-Hardware/Software Support CAFE
0 / 0.84 pts
Question 3
Incorrect
Incorrect
What two different types of firmware may be used on motherboards?
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0.84 / 0.84 pts
Question 4
A user called to inform you that the laptop she purchased yesterday is
malfunctioning and will not connect to her wireless network. You
personally checked to verify that the wireless worked properly before the
user left your office. The user states she rebooted the computer several
times but the problem still persists.
Which of the following is the first step you should take to assist the user in
resolving this issue?
Inform the user she will need to return the laptop so you can replace the
internal Wi-Fi card and verify wireless functionality.
Have the user press the appropriate function key combination to enable
the wireless radio and then attempt to connect to the wireless network.

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