ch03 Process Plann - Chapter 3 Process Planning and Design...

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Chapter 3: Process Planning and Design 1 Chapter 3 Process Planning and Design
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Chapter 3: Process Planning and Design 2 Process Planning and Design Chapter 2 identified the critical factors in providing value to the customer. This chapter discusses the selection and design of the transformation process that can deliver those factors—low cost, high quality, enhanced functionality, speed, and so on—in an efficient and effective manner.
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Chapter 3: Process Planning and Design 3 Introduction Fender's Custom Shop Assembly line at IBM's plant in Charlotte, North Carolina Rickard Associates, an editorial production company Martin Marietta's aerospace electronics manufacturing facility in Denver, Colorado Nynex
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Chapter 3: Process Planning and Design 4 Examples Examples illustrate several transformation systems. The Fender Custom Shop is a job shop that has specialized departments for routing, lathe operations, inlaying, paint and finishing, and final assembly. Because work is organized by the task performed, Rickard Associates is also a job shop - even though the work is not performed in one location. Companies like Rickard that rely on information technology to bring separated workers together are referred to as virtual organizations . Martin Marietta converted into focused factories . And assembly lines like the one IBM uses are referred to as flow shops.
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Chapter 3: Process Planning and Design 5 Fender’s Custom Shop Customers include Eric Clapton, John Deacon (Queen), David Gilmour, Yngwie Malmsteen and Stevie Ray Vaughn Production Steps: computer controlled routers and lathes shape guitar bodies and necks also have Neck Duplicator necks and bodies hand and machine sanded
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Chapter 3: Process Planning and Design 6 Fender’s Custom Shop continued detailed inlay work done with Hegner precision scroll saw paint and finishing operations in special room where air is re-circulated 10 times/minute buffed hung up and seasoned for two weeks final assembly by actual musicians
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Chapter 3: Process Planning and Design 7 IBM’s Charlotte, NC Plant Assembly line produces 27 significantly different products Products include hand-held bar-code scanners, portable medical computers, fiber- optic connectors, and satellite communications devices “Kits” of parts delivered to workers Computer screen displays assembly instructions
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Chapter 3: Process Planning and Design 8 Rickard Associates Produces magazines and marketing materials Only two of editorial production company’s employees work at headquarters in NJ Art director works in AZ Editors are located in FL, GA, MI, and D.C. Freelancers even more scattered Internet and AOL used to coordinate work
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Chapter 3: Process Planning and Design 9 Martin Marietta Aerospace Plant Originally set up as job shop with numerous functional departments high WIP levels long lead times long travel distances departmental barriers inhibited communication Plant subsequently arranged into three focused factories
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