RAQ2 - Organizational Communication Quiz 1 Study guide 1....

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Organizational Communication Quiz 1 Study guide 1. How metaphors are useful/limited for describing organizations Metaphors are useful in describing organizations because they can highlight aspects of an organization we can view them in another light. For example in the book on (pp. 5-6) organizations are compared to machines saying organizations are specialized, standardized, and predictable. This metaphor does not highlight the fact that in many ways organizations are not like machines. 2. Central metaphors for describing different views of organizations The organization is like a machine is a popular metaphor for classical organizational theories. 3. Five fundamental elements of classical management Planning Organizing Commanding Coordinating Controlling 4. Key elements of bureaucracy, authority associated with bureaucracy. There are six facets of bureaucracy Bureaucracy should be operated through a clearly defined hierarchy It is characterized by its division of labor Bureaucracy is characterized by centralization of decision making and power Bureaucracies are relatively closed systems Bureaucracies emphasize the importance of rules The most important aspect is functioning of authority. Authority is based on three possible grounds: I. Traditional authority (aka legitimate authority)-power based on long-standing beliefs about who should have control. For example the queen of England. II. Charismatic authority-power based on an individual’s personality and ability to attract and interact with followers. For example cult leaders. III. Rational-legal authority-power based on rational application of rules developed through a reliance on information and expertise. 5. Time motion, systematic soldiering Time motion studies was a way to find the best way to do every job. Systematic soldiering is the social pressure to keep productivity down and wages up. Systematic soldiering that resulted from rate busting and the system of piecework pay.
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6. Content/direction of communication from different approaches Classical Organization Theory of Bureaucracy Scientific Management Content Task related, new ideas, and maintenance- related communication Task related, new ideas, and maintenance- related communication Task related, new ideas, and maintenance- related communication Direction of communication Vertical downward Vertical downward Vertical downward 7. Key finding of Mayo’s studies at the Hawthorne electrical plant Worker output increased as a direct result of the attention paid to workers by the researchers. Attention causing a behavior became known as the Hawthorne effect. Worker output increased through the working of informal social factors. For example the six women in the study formed a closely knit group when separated from other workers and this social interaction increased productivity. Management style could account for some of the observed productivity changes.
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This note was uploaded on 04/03/2008 for the course COMMUNICAT 340 taught by Professor Pamelalutgen-slandvik during the Spring '08 term at New Mexico.

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RAQ2 - Organizational Communication Quiz 1 Study guide 1....

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