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HRM 360 Study Guide (Chapter 1-4, 9)Class notesBig 5 Model of Personality1.Extraversion (Sociability)2.Neuroticism (Emotional Stability)3.Agreeableness4.Conscientiousness *Deemed most important for organizations”5.Openness to Experience (Intellectual Openness)3 Rules of organization: Hiring, Hiring, Hiring!Velvet Rope - Making jobs exclusive to create an air of importanceLocus of Control:●Internal: Task force coping, better at recovery. (I believe I am in control)●External: Emotional coping, whining. (I believe outside factors are in control)Personality●Personality is stable, but can change through traumatic events●Rather than trying to change people, find people that fit your needs (when hiring)Expectancy effects: Certain expectations affect how you perceive the world and your behaviorHalo effect: Judging something or someone based on one thing about it or them. (Simplifying)Stereotyping: Assigning attributes to a person based on the group that the person belongs toProjection: When you see characteristics that you possess in othersCognitive dissonance: Tension between thoughts●As humans, we will try to reduce the tension by distorting reality (try to see the world differently)Type A’s: strong desire to achieve, competitive, sense of time urgency, impatient and can be hostile. Strong desire to get a lot done in a short period of time.Type B’s:
Textbook notesChapter 1Organizational behavior - study of behavior in organizations and the study of the behavior of organizations. The study of factors that affect how individuals and groups act in organizations and how organizations respond to their environments.Organization - a collection of people who work together and coordinate their actions to achieve a wide variety of goals.Chapter 2: Individual differences: Personality and Ability●Individual differences - The ways in which people differ from each other○Impacts feelings, thoughts and behaviors of each member of organization○Two categories: personality differences and differences in abilityChapter 9: Managing stress and work-life balance●Stress - The experience of opportunities or threats that people perceive as important andalso perceive they might not be able to handle or deal with effectively.