HRM_360_Study_Guide - HRM 360 Study Guide(Chapter 1-4 9...

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HRM 360 Study Guide (Chapter 1-4, 9) Class notes Big 5 Model of Personality 1. Extraversion (Sociability) 2. Neuroticism (Emotional Stability) 3. Agreeableness 4. Conscientiousness *Deemed most important for organizations” 5. Openness to Experience (Intellectual Openness) 3 Rules of organization: Hiring, Hiring, Hiring! Velvet Rope - Making jobs exclusive to create an air of importance Locus of Control: Internal: Task force coping, better at recovery. (I believe I am in control) External: Emotional coping, whining. (I believe outside factors are in control) Personality Personality is stable, but can change through traumatic events Rather than trying to change people, find people that fit your needs (when hiring) Expectancy effects: Certain expectations affect how you perceive the world and your behavior Halo effect: Judging something or someone based on one thing about it or them. (Simplifying) Stereotyping: Assigning attributes to a person based on the group that the person belongs to Projection: When you see characteristics that you possess in others Cognitive dissonance: Tension between thoughts As humans, we will try to reduce the tension by distorting reality (try to see the world differently) Type A’s: strong desire to achieve, competitive, sense of time urgency, impatient and can be hostile. Strong desire to get a lot done in a short period of time. Type B’s:
Textbook notes Chapter 1 Organizational behavior - study of behavior in organizations and the study of the behavior of organizations. The study of factors that affect how individuals and groups act in organizations and how organizations respond to their environments. Organization - a collection of people who work together and coordinate their actions to achieve a wide variety of goals. Chapter 2: Individual differences: Personality and Ability Individual differences - The ways in which people differ from each other Impacts feelings, thoughts and behaviors of each member of organization Two categories: personality differences and differences in ability Chapter 9: Managing stress and work-life balance Stress - The experience of opportunities or threats that people perceive as important and also perceive they might not be able to handle or deal with effectively.

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