CMS 306M Chapters 3 & 4 PP

CMS 306M Chapters 3 & 4 PP - Chapter 4 (Listening)...

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Chapter 4 (Listening)
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Question ? ¡ What is the difference between hearing and  listening?
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Hearing versus listening ¡ Listening is an active process that  involves: receiving, understanding,  remembering, evaluating, and judging. ¡ Hearing is an automatic process
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5 stages of the listening process ¡ Receiving: the 1st stage… l Here, you recognize both what is and IS NOT  said.  l To some extent it is a selective process. Tips for improving message reception: Focus attention on the person speaking Avoid attending to environmental distractions  (both internal and external)
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5 stages of the listening process ¡ Understanding: the 2nd stage… l Narrowing in on a particular message l Grasping the thoughts AND the emotional  tone that goes with them. l Discriminating:  a good listener  discriminates between  information/propaganda, facts/personal  experience, official business/small talk.  Use  this at EVERY level of listening and 
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5 stages of the listening process ¡ Remembering: 3rd stage… l An important distinction:  what you remember isn’t  actually what was said BUT what you think (or  remember) was said.  l Memory is  reconstructive  rather than  reproductive. l Tips to enhance memory:   ¡ identify the thesis and the main points  ¡ summarize message in an easily retained form  ¡ repeat names and key concepts to yourself
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5 stages of the listening process ¡ Evaluating: 4th stage… l This is where we judge the message and the  speaker’s credibility, truthfulness, or usefulness. l
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This note was uploaded on 05/15/2010 for the course CMS 306M taught by Professor Gomez during the Spring '06 term at University of Texas.

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CMS 306M Chapters 3 & 4 PP - Chapter 4 (Listening)...

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