CMS 306M-Chapter 1 - Introduction to Professional...

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Click to edit Master subtitle style Introduction to Professional Communication Foundations of Human Communication
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“Most people spend between 80 and 90 percent of their waking hours communicating with others.” -- The Art of Public Speaking , Stephen Lucas
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Human Communication Defined “…the process whereby one person stimulates meaning in the mind of another through verbal and/or nonverbal means.”
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Three key components to this definition l Communication is an ongoing, irreversible and systematic process. l It is the stimulation, not transfer, of meaning. l It is both verbal and nonverbal.
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What is Effective Communication? l Develops common understanding of the message from both perspectives—sender and receiver l Achieves its intended effect (what is the goal of the message?) l Is ethical (See Chapter 3)
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The Communication Process l Communication as ACTION l Communication as INTERACTION l Communication as TRANSACTION
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Communication as ACTION Noise Noise Source message Channel & message Receiver Noise
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Communication as INTERACTION Noise Noise Source ± Channel message Receiver l Feedback l Noise Context
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This note was uploaded on 05/15/2010 for the course CMS 306M taught by Professor Gomez during the Spring '06 term at University of Texas at Austin.

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CMS 306M-Chapter 1 - Introduction to Professional...

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