CMS 306M-Chapter 2-Comm. Apprehension

CMS 306M-Chapter 2-Comm. Apprehension - Rigid rules...

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Click to edit Master subtitle style Scared Speechless? Chapter Two
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Communication Apprehension “the general predisposition to avoid situations that require communication”
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Types of CA 1. Dispositional CA (aka trait-like) 1. Situational CA (aka stage-fright)
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Causes of CA Trait-like CA Heredity Inadequate or poor models (parental modeling) Inadequate positive reinforcement Learned helplessness Poor skill development Situational CA Novel situations Formal situations Subordinate status Feeling conspicuous Dissimilar Excessive attention Unfamiliarity with the norms Fear of evaluation Under prepared
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Unformatted text preview: Rigid rules Negative self-talk Effects of CA Internal Effects Feelings of Discomfort External Effects Avoidance Withdrawal Disruption Overcommunication Personality Correlates of CA General Anxiety Tolerance for Ambiguity Self-Control Adventurous Emotional Maturity Introversion Self-Esteem Innovativeness Tolerance for Disagreement Assertiveness Treatment Approaches Systematic Desensitization Cognitive Therapy/Restructuring Skills Training Visualization...
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CMS 306M-Chapter 2-Comm. Apprehension - Rigid rules...

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