Relating HC Orgs to their Environment 4.8.10 (1)

Relating HC Orgs to their Environment 4.8.10 (1) - Relating...

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1 Relating Healthcare Organizations to their Environment Community Health 458 Lynne Barnes
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2 Customer Stakeholders Patients and Families Payment Organizations Buyers/Suppliers Regulatory Agencies Other Providers Community Groups Associates (employees/physicians/board members/ volunteers) Government Agencies
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3 How do Health Care Organizations (HCOs) Measure Quality of Care? Licensure JCAHO IDPH Leapfrog www.hospitalcompare.hhs.gov
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4 How Do HCOs Measure Cost and Efficiency? Perspective Payment System (PPS) Relative Value Scale Diagnosis-Related Groups (DRG) Ambulatory Patient Groups (APCs)
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5 Historical Purposes of the Healthcare Organization Samaritanism and Support of the Poor Personal Health Public Health Economic Gain for the Providers and Their Community
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Ethical Values HCOs reinforce ethical concepts that most potential stakeholders share. These are often the best managed organizations and they look for people who share similar values. A love of human life and dignity. A commitment to quality of service to the patient. An understanding that quality of service is multidimensional. A belief that healthcare services can be measured and
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This note was uploaded on 05/17/2010 for the course CHLH 458 taught by Professor Jones during the Spring '08 term at University of Illinois, Urbana Champaign.

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Relating HC Orgs to their Environment 4.8.10 (1) - Relating...

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