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E-gov-ch3 - E-GOVERNMENT Public services Major challenges...

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E-GOVERNMENT: Public services
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Major challenges Lack of top management support Financial problems Change management Shortage of qualified human resources Legal issues Digital divide
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E-government services Definitions: Public services: a term usually used to mean services provided by government to its citizens E-government services: services provided by government to its citizens via the ICT
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Government customers Business يمو Citizens Companies Government organizations Government employees
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E-government Channels Kiosk Communications Centre Mobile Internet
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Objectives The main objectives of providing e- government services: - Increase transparency and accountability - Enhance competitiveness - Reduce cost and increase ease of interacting with government - Provide new and more convenient service channels - Enhance information exchange and therefore enhance accuracy - Downsize the paper work - Enhance the productivity of the public sector
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Types of E-services -
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