E-gov-ch4 - E-GOVERNMENT: E- government adoption What it...

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E-GOVERNMENT: E- government adoption
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What it is? Using the e-government services by the public Given that the government is the supplier of public service, and the public are “customers”, Reddick (2005) classified the existing e- government literature into two streams of e- government adoption research: supply-side and demand-side .
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Supply and Demand-side
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Supply-side Business يمو governments still face the challenge of low level availability of sophisticated e-government services. Accordingly, a large body of e- government adoption research concentrated upon the adoption from a supply-side perspective by focusing upon the availability, and level of sophistication, of e-government services.
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Supply-side Determinants of e-gov adoption (Supply-side) - the business strategy - management support and the leadership role - government capacity - red tape - human resources
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Demand-side Determinants of e-gov adoption (Demand- side) - Awareness about e-government - Citizen characteristics (age, income, education) - Trust - Self-efficacy - Ease of use - Usefulness - Social influence
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This note was uploaded on 05/19/2010 for the course MIS 42256 taught by Professor Hisham during the Spring '10 term at Princess Sumaya University for Technology.

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E-gov-ch4 - E-GOVERNMENT: E- government adoption What it...

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