Tippett Consulting - Tippett Consulting Click to edit...

Info iconThis preview shows pages 1–7. Sign up to view the full content.

View Full Document Right Arrow Icon
Click to edit Master subtitle style 5/20/10 Tippett Okracorp Procedure 231A-3
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
5/20/10 Disgruntled Customer Disgruntled customer incident Reasoning – disgruntled customer felt he shouldn’t have to pay bill in order to have his water turned back on Employee’s Solution- employee was able to remove customer before he became violent Problem- disgruntled customer in the facility
Background image of page 2
5/20/10 Statistics for Abusive Customers 65% of verbally abusive customers will somehow hurt an organization Companies are 4 times more likely to be hurt organization physically verbally financially
Background image of page 3

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
5/20/10 Procedure 1 -ability to remove customer Procedure 2 -ability to control situation
Background image of page 4
Background image of page 5

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Background image of page 6
Background image of page 7
This is the end of the preview. Sign up to access the rest of the document.

Page1 / 7

Tippett Consulting - Tippett Consulting Click to edit...

This preview shows document pages 1 - 7. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online