Tippett Consulting-draft

Tippett Consulting-draft - Procedure 2 -ability to control...

Info iconThis preview shows pages 1–7. Sign up to view the full content.

View Full Document Right Arrow Icon
Click to edit Master subtitle style 5/20/10 Tippett Okracorp Procedure 231A-3
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
5/20/10 § Interviews with employees § Disgruntled customer incident § Problem § Reasoning § Employee’s Solution
Background image of page 2
5/20/10 Statistics for Abusive Customers 65% of verbally abusive customers will somehow hurt an organization Companies are 4 times more likely to be hurt
Background image of page 3

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
5/20/10 § Procedure 1 -ability to remove customer by force §
Background image of page 4
Background image of page 5

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Background image of page 6
Background image of page 7
This is the end of the preview. Sign up to access the rest of the document.

Unformatted text preview: Procedure 2 -ability to control 5/20/10 Removal of Customer Physically remove customer from building If customer refuse, get in contact with security After customer leaves, contact police 5/20/10 Control of Customer Contact police Get the customer out of the office Monitor the customer 5/20/10 Conclusion Removal Procedure Control Procedure...
View Full Document

This note was uploaded on 05/19/2010 for the course COMP CE123 taught by Professor Blake during the Spring '10 term at Kirkwood Community College.

Page1 / 7

Tippett Consulting-draft - Procedure 2 -ability to control...

This preview shows document pages 1 - 7. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online