(BA) Contemporary Management 2e

(BA) Contemporary Management 2e - Contemporary Management...

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Contemporary Management 2e Managers and Managing WHAT IS MANAGEMENT? A manager is a person responsible for supervising the use of an organization's resources to meet its goals. An organization is a collection of people who work together and coordinate their actions to achieve a wide variety of goals. Management is the process of using organizational resources to achieve organizational goals effectively and efficiently through planning, organizing, leading, and controlling. An efficient organization makes the most productive use of its resources. An effective organization pursues appropriate goals and achieves these goals by using its resources to create the goods or services that customers want. MANAGERIAL FUNCTIONS The four principal managerial functions are planning, organizing, leading, and controlling. Managers at all levels of the organization and in all departments perform these functions. Effective management means managing these activities successfully. TYPES OF MANAGERS Organizations typically have three levels of management. First-line managers are responsible for the day-to-day supervision of non-managerial employees. Middle managers are responsible for developing and utilizing organizational resources efficiently and effectively. Top managers have cross-departmental responsibility. The top managers' job is to establish appropriate goals for the entire organization and to verify that department managers are utilizing resources to achieve those goals. To increase efficiency and effectiveness, some organizations have altered their managerial hierarchies by restructuring, by empowering their workforces, utilizing self-managed teams, and utilizing new information technology. IT AND MANAGERIAL ROLES AND SKILLS According to Mintzberg, managers play 10 different roles: figurehead, leader, liaison, monitor, disseminator, spokesperson, entrepreneur, disturbance handler, resource allocator, and negotiator. Three types of skills help managers perform these roles effectively: conceptual, human, and technical skills. IT is changing both the way managers perform their roles and the skills they need to perform these roles because it provides richer and more meaningful information. CHALLENGES FOR MANAGEMENT IN A GLOBAL ENVIRONMENT Today's competitive global environment presents many interesting challenges to managers: to build a competitive advantage by increasing efficiency; quality; speed, flexibility, and innovation; and customer responsiveness. To behave ethically toward people inside and outside the organization; to manage a diverse workforce; and to utilize new information systems and technologies. The Evolution of Management Theory SCIENTIFIC MANAGEMENT THEORY The search for efficiency started with the study of how managers could improve person-task relationships to increase efficiency. The concept of job specialization and division of labor remains the basis for the design of work settings in modern organizations. New developments
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This note was uploaded on 05/20/2010 for the course BUSINESS Book Summa taught by Professor N/a during the Spring '10 term at Open Uni..

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(BA) Contemporary Management 2e - Contemporary Management...

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