Fundamentals of Organizational Behaviour
Introduction to Organizational Behaviour
Define organizational behaviour and explain why it is important for managers.
Organizational behaviour (OB) is a field of study dedicated to better understanding and
managing people at work, both individually and in groups. OB is important for managers
because of the increasing evidence that there is a strong connection between how
organizations manage their people and the economic results achieved by the organization.
Identify the four principles of quality management. The four principles of quality
do it right the first time to eliminate costly rework,
(2) listen to and learn from customers and employees,
(3) make continuous improvement an everyday matter, and
(4) build teamwork, trust, and mutual respect.
Define the term e-business, and specify five ways the Internet is affecting the
management of people at work. E-business involves using the Internet to more effectively
and efficiently manage every aspect of a business. The Internet is reshaping the
management of people in the following areas: e-management (networking), e-
communication (email and telecommuting), goal setting and feedback, organizational
structure (virtual teams and organizations), job design (desire for more challenge),
decision making (greater speed and employee empowerment), conflict and stress
triggered by increased speed, rapid change and inevitable conflict and resistance, and
ethical problems such as overwork and privacy issues.
Describe the four layers of diversity in an organization's workforce. Explain three general
diversity management practices. The four layers of diversity are:
(1) personality, which is unique to every individual,
(2) internal dimensions such as age and race,
(3) external dimensions such as religion and marital status, and
(4) organizational dimensions such as job title. Three general diversity management practices
(a) accountability practices to ensure that diverse employees are treated fairly,
(b) development practices to prepare diverse employees for greater responsibility and
(c) recruitment practices to attract diverse job applicants at all levels.
Define globalization and explain the OB research finding that is particularly significant in
this regard. Globalization is the extension of business operations to markets around the
globe. The contingency approach to OB is particularly relevant here, as it suggests that it
is better to use management tools and techniques in a situationally appropriate manner
than to rely on "one best way" to manage.
Perception, Personality, and Emotion
Define perception and describe the four-stage model of social perception. Perception is a
cognitive process that enables us to interpret and understand our surroundings. Social
perception, also known as social cognition, is a four-stage process. The four stages are:
(1) selective attention/comprehension,