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Unformatted text preview: Copy Right: Rai University 11.672.2 67 M A N A G E M E N T O F T R A I N I N G A N D D E V E L O P M E N T In previous lessons of this unit you were explained about Conceptual background of training, education and develop- ment. You now know how important training is if an organization has to survive in long run. After reading this lesson you will be able to 1. explain what is effective training 2. to identify the factors influencing training effectiveness 3. to conduct effective training sessions. 4. know the significance of humour in training Introduction Managing the social impact of the organization is the most complex task of management. It is dependent on the manage- ment s ability to think through the total effectiveness of the organization . An organization can be seen as an effective organization essentially at three levels. Firstly, The organisation is productive i.e it is able to produce the goods or services it is intended to produce, Secondly, The organization is efficient i.e it produces the goods or services with a minimum expenditure of resources particu- larly the scars resources and Thirdly, the organisation has reputation for excellence it it has a public image that its goods or services are of a hight quality audits management is alert to its responsibilitites within and without the orgnaisation. Managerial Effectiveness and Information The effectiveness of a manager depends on four aspects information skill, vision and motivation. Information is what the manager learnt in his academic career in training courses, by reading books and periodicals and by listening to authorities and thinkers in the field. This covers three types of information: Functional Information, organiza- tional Information, and Environment Information. Apart from these three types of information , the manager requires two skills to ensure his effectiveness. The first skill is the functional skill ie the ability to use the techniques required for operating in his functional area Func- tional skill differes from functional information. Information can be obtained by reading or listening. Skill needs actual practice over a minimal period of time. Each functional area has its own skills, Sales manager must know salesmanship, production manager must know machine loading, materials manager must know inventory control and so on. However there is one skill that all of them require and that is interpersonal skill. Interpersonal skill is the ability to deal with people. A typical manager is working in a hierarchical set up, consisting of the boss, collegues and subordinates. Most managers have also to deal with people from outside the organization, i.e customers, suppliers, government officials etc. The effectiveness of a manager i.e his ability to get things done obviously depends on how well he can tackle these people....
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This note was uploaded on 05/20/2010 for the course BUSINESS Management taught by Professor N/a during the Spring '10 term at Open Uni..
- Spring '10