MENTORING AND COACHING
Training, Coaching, Mentoring - Developing People
There are many different training and development methods. On-the-job training,
informal training, classroom training, internal training courses, external training courses,
on-the-job coaching, life-coaching, mentoring, training assignments and tasks, skills
training, product training, technical training, behavioural development training,
attitudinal training and development, accredited training and learning, distance learning -
all part of the training menu, available to use and apply according to individual training
needs and organisational training needs.
Training is not just found in the classroom - it's anything offering learning and
developmental experience. Training and development includes attributes such as: ethics
and morality; attitude and behaviour; leadership and determination, as well as skills and
knowledge. Development isn't restricted to training - it's anything that helps a person to
grow, in ability, skills, confidence, tolerance, commitment, initiative, inter-personal
skills, understanding, self-control, motivation , and more.
All supervisors and managers should enable and provide training and development for
their people - training develops people, it improves performance, raises morale; training
and developing people increases the health and effectiveness of the organization, and the
productivity of the business.
The leader's ethics and behaviour set the standard for their people's, which determines
how productively they use their skills and knowledge. Training is nothing without the
motivation to apply it effectively. A strong capability to plan and manage skills training,
the acquisition of knowledge, and the development of motivation and attitude, largely
determines how well people perform in their jobs.
Training is essential for the organisation. It helps improve quality, customer satisfaction,
productivity, morale, management succession, business development and profitability.
Training planning and training itself is a step-by-step process –
Training ('Induction Training') is especially important for new starters. Good induction
training ensures new starters are retained, and then settled in quickly and happily to a
productive role. Induction training is more than skills training. It's about the basics that
seasoned employees all take for granted: what the shifts are; where the notice-board is;
what's the routine for holidays, sickness; where's the canteen; what's the dress code;
where the toilets are. New employees also need to understand the organisation's mission,
goals and philosophy; personnel practices, health and safety rules, and of course the job
they're required to do, with clear methods, timescales and expectations.
Managers must ensure induction training is properly planned - an induction training plan