Lesson29TypesOfTeams - Lesson:-29 TYPES OF TEAMS Teams can...

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Lesson:-29 TYPES OF TEAMS Teams can do a variety of things. They can make products, provide services, negotiate deals, coordinate projects, offer advice, and make decisions.6 In this section we'll describe the four most common types of teams you're likely to find in an organization: problem-solving teams, self-managed work teams, cross-fictional teams, and virtual teams (see Exhibit 9-2). Problem-Solving Teams If we look back 20 years or so, teams were just beginning to grow in popularity, and most of those teams took similar form. These were typically composed of 5 to 12 hourly employees from the same department who met for a few hours each week to discuss ways of improving quality, efficiency, and the work environment.7 We call these problem-solving teams. In problem-solving teams,. members share ideas or offer suggestions on how work processes and methods can be improved. Rarely, however, are these teams given the authority to unilaterally implement any of their suggested actions. One of the most widely practiced applications of problem-solving teams during the 1980s was quality circles.8 As described in Chapter 7, these are work teams of eight to ten employees and supervisors who have a shared area of responsibility and meet regularly to discuss their quality problems, investigate causes of the problems, recommend solutions, and take corrective actions. Self-Managed Work Teams Problem-solving teams were on the right track but they didn't go far enough in getting employees involved in work-related decisions and processes. This led to ex- perimentation with truly autonomous teams that could not only solve problems but implement solutions and take full responsibility for outcomes. Self-managed work teams are groups of employees (typically 10 to 15 in number) who perform highly related or interdependent jobs and take on many of the responsibilities of their former supervisors.9 Typically, this includes planning and scheduling of work,. assigning tasks to members, collective control over the pace of work, making operating decisions, taking action on problems, and working with suppliers and customers. Fully self-managed work teams even select their own members and have the members evaluate each other's performance. As a result, su- pervisory positions take on decreased importance and may even be eliminated. A factory at Eaton Corp's Aeroquip Global Hose Division provides an example of how self- managed teams are being used in industry to Located in the heart of Arkansas' Ozark Mountains, this factory makes hydraulic hose that is used in trucks, tractors, and other heavy equipment. In 1994, to improve quality and productivity, Eaton. ,Aeroquip's management threw out the assembly line and organized the plant's 285 workers into more than SO self-managed teams. Workers were suddenly free to participate in decisions that were previously reserved solely for
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This note was uploaded on 05/20/2010 for the course BUSINESS Organizati taught by Professor N/a during the Spring '10 term at Open Uni..

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Lesson29TypesOfTeams - Lesson:-29 TYPES OF TEAMS Teams can...

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