IBF Marks&Spencer Final - Integration of Business Functions(BUSN11078 MARKS SPENCER B00378349 \u2013 Feyza Kekevi Contects 1 Introduction.4 2

IBF Marks&Spencer Final - Integration of Business...

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Integration of Business Functions (BUSN11078) MARKS & SPENCER B00378349 – Feyza Kekevi
Contects 1. Introduction ......................................................................................................................................... 4 2. History of Marks & Spencer ................................................................................................................. 5 3. Leadership and Structure Style of Organisation ................................................................................... 5 3.1. Leadership ........................................................................................................................................ 5 3.1.1. Sir Stuart Rose (2009-2010) ....................................................................................................... 6 3.1.2. Robert Swannell (2011-2017) .................................................................................................... 6 3.1.3. Archie Norman (2017 – Present) ................................................................................................ 7 3.2. Structure ........................................................................................................................................... 7 4. Stakeholders ........................................................................................................................................ 7 5. SWOT Analysis ..................................................................................................................................... 8 5.1. Strengths ........................................................................................................................................... 8 5.2. Weaknesses ...................................................................................................................................... 8 5.3. Opportunities ................................................................................................................................... 9 5.4. Threats .............................................................................................................................................. 9 6. STEEP Analysis ..................................................................................................................................... 9 6.1. Social ................................................................................................................................................ 9 6.2. Technological .................................................................................................................................... 9 6.3. Economic .......................................................................................................................................... 9 6.4. Environmental ................................................................................................................................. 10 6.5. Political ........................................................................................................................................... 10 7. Business Functions ............................................................................................................................. 10 7.1. Human Resource Management ...................................................................................................... 10 7.2. Finance Analysis .............................................................................................................................. 10 7.3. Operation Management ................................................................................................................. 16 8. Conclusion ......................................................................................................................................... 17 9. References ......................................................................................................................................... 17 2
Figures Figure 1: One of the first stores of Marks & Spencer ......................................................................... 4 Figure 2: Example of Marks & Spencer’s store today ........................................................................ 4 Figure 3: Story of M&S ...................................................................................................................... 5 Figure 4: Simple example of Flat Organisational Style ...................................................................... 7 Figure 5: Key Performance Indicators ............................................................................................... 11 Figure 6: Income Statements between 2014 and 2019 ...................................................................... 12 Figure 7: Income Statements between 2009 and 2013 ...................................................................... 13 Figure 8: Balance Sheets between 2014 and 2019 ............................................................................ 14 Figure 9: Balance Sheets between 2009 and 2013 ............................................................................ 14 Figure 10: Cash Flows between 2014 and 2019 ................................................................................ 15 Figure 11: Cash Flows between 2009 and 2013 ................................................................................ 16 3
1. Introduction Marks & Spencer has a long and significant story for over of one hundred thirty-five years between 1884 and 2019 in their industry. Michael Marks founded the idea of ‘Penny Bazaar’ in 1884, in Leeds, United Kingdom. That was very good marketing strategy especially for those time. The idea of 'Don't ask the price, it's a penny' was encouraging customers to come in and check the store without any pressure to buy something. Following this, after 10 years, Mr. Marks decided to make a partnership with Thomas Spencer in 1894. Thomas Spencer invested £300 for this business and he brought his administration and account skill. That was making perfect match when these are combined with Marks’s abilities as merchandising, selling and dealing with people. With the establishment of this organization, Marks & Spencer that we know today has emerged. Figure 1: One of the first stores of Marks & Spencer 4
Figure 2: Example of Marks & Spencer’s store today. Today, they are very well-known and massive brand in all over the World. Currently, the business is managed by Archie Norman as a Chairman and Steve Rove who is the CEO of the organisation. They have many products and services; food, clothing, home, M&S Bank and energy etc. Over than 80.000 employees are helping to making the M&S better every day. Marks & Spencer provide their services in 57 different countries and 1463 stores. According to their last records, they are visited by 18,6 million people every week. 2. History of Marks & Spencer There was a short brief about the organisation above. In this part, we are going to analyse their one hundred thirty-five years old story with more details. I already mentioned that they started their adventure in 1884, in United Kingdom and then 10 years later Tom Spencer joined the company and created M&S with Michael Marks. The first store was opened in 1904, in covered arcade in Leeds. Until

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