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Operations+Management - Managing Operations Productivity...

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Managing Operations Managing the Process of Production and  Provision of Services for Greater  Productivity
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Managing Operations The Production Process Baking Bread Raw materials – flour, oil, salt, yeast Equipment – bread pans, oven Timing – time in oven, cooling Packaging – getting the bread ready to ship Shipping – sending the bread to the customer
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Managing Operations Operations Management Systematic direction and control That transform resources Into finished goods and services
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Managing Operations Operations Management Key processes Planning production by mobilizing materials,  equipment, labour and information Scheduling operations to make efficient use of  resources Controlling the work, costs, quantity and quality  of production
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Managing Operations Operations Management The difference between producing goods and  producing services Services are more customized to the client Services are much harder to store and thus  keep in inventory Providing services means engaging people  skills Service quality is not the same as the quality of  the work provided
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Managing Operations Operations Planning Capacity planning What will you need to produce How will you allocate resources Will you allocate for average production or  maximum production If you allocate for average production, how will  you handle periods of maximum production
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Managing Operations Operations Planning Location Planning Where will you locate the plant, or the service  office How will you balance the costs of transportation  of resources and the costs of moving finished  goods
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Managing Operations Operations Planning Planning layout for efficiency Quality planning – ensuring quality standards  are met Methods planning – eliminating waste
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Managing Operations Operations Scheduling Planning how to use time Flows of products and information over time Priorities Getting processes in the right order Lead times and lag times
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