lecture 11- SSM Implementation Case Study 1

lecture 11- SSM Implementation Case Study 1 - Lecture 11...

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IE 398 - Lecture 11 1 Lecture 11 : SSM case creating an information strategy Merging an acute and a small hospital in NHS The situation and insights for the SSM process Organization of the SSM implementation Finding out and modeling Information needs analysis Lessons for SSM Spring 2010
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IE 398 - Lecture 11 2 Merging an acute and a small hospital in NHS NHS : provides health care nationally “from cradle to grave”, hence a large organization, very wide spectrum and heavily involved in expertise and variety of services attempts to improve efficiency and effectiveness by introducing the “ internal market ” concept in 90’s District authorities as purchasers of health services from autonomous Trusts Contracts for an agreed sum of money Spring 2010
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IE 398 - Lecture 11 3 Merging an acute and a small hospital in NHS Trusts had to think more seriously about their information systems – as quality, timeliness and costs matter Acute hospital : large teaching organization to deliver a range of services to patients referred to it by GP’s or entering to it as result of accidents and emergencies developes services and match them to its capabilities in time Spring 2010
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IE 398 - Lecture 11 4 Merging an acute and a small hospital in NHS An acute hospital, The Royal Victoria Infirmary and, the rather small Hexham General Hospital A new big hospital at two distant sites to negotiate for a “contract” and commit to it IS needs were initially intended to be met simply by computer system purchases without much consideration given to analyzing and scoping the use Spring 2010
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IE 398 - Lecture 11 5 The situation and insights for the SSM process The new Information Officer saw the need for a new IS strategy Purposeful activities had to play the key role in developing such a strategy Not to be directly undertaken by IT specialists SSM was seen very suitable to this end Six months period to develop a proposal for the strategy Spring 2010
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IE 398 - Lecture 11 6 Spring 2010
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IE 398 - Lecture 11 7 The situation and insights for the SSM process Facilitators : The Information Officer, a senior management consultant, and P.Checkland The first two were (according to Checkland) natural systems thinkers P. Checkland’s ideas at the outset: Activity models only for major hospital activities Discuss information needs based upon these models Compare present information support with the needs elicited in the above Re-formulate strategy Needed only “primary task” models, as thinking in-depth would go beyond the IS functionality and would not find much chance of application within reasonable time Spring 2010
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IE 398 - Lecture 11 8 Organization of the SSM
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lecture 11- SSM Implementation Case Study 1 - Lecture 11...

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