Sample Qs 3 - SAMPLE QUESTIONS EXAM THREE 20. For task...

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SAMPLE QUESTIONS EXAM THREE 20. For task conflict to be productive, it should be _____. a. kept high b. kept low c. kept at low-to-moderate levels d. kept at moderate levels e. subject to managerial control (c;; p. 506) 21. Which is not a type of conflict identified by the interactionist view? a. task b. organizational c. relationship d. process e. institutional (b;; p. 506) 22. _____ conflict focuses on interpersonal interaction. a. Task b. Job c. Relationship d. Process e. Communication (c;; p. 506) 23. _____ conflict relates to how the work gets done. a. Task b. Job c. Relationship d. Process e. Reactive (d;; p. 506) 24. _____ conflicts are almost always dysfunctional. a. Task b. Job c. Relationship d. Process e. Personal (c;; p. 506) 25. The most important criterion in determining whether conflict is functional or dysfunctional is _____. a. overall morale b. turnover rates c. absenteeism levels d. management’s assessment e. performance (e;; p. 506) 26. The first stage of the conflict process is termed _____. a. cognition and personalization b. behavioral manifestation c. potential opposition or incompatibility d. intention
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e. habituation (c;; p. 506) 27. Which of the following is not considered one of the potential sources of conflict? a. too much communication b. jurisdictional ambiguity c. value similarities d. short job tenure e. too little communication (c;; p. 506) 28. The categories of causes or sources of conflict include all of the following except _____. a. communication b. structure c. group interaction d. personal variables e. all of the above are causes or sources of conflict (c;; p. 506) 29. High job specialization can lead to _____ conflict. a. communication b. structural c. personal-variable d. job-related e. team (b; p. 507) 30. Research confirms that participation and conflict are _____. a. positively correlated b. counterproductive c. negatively correlated d. always present together e. never present together (a;; p. 508) 31. Stage II of the conflict process deals with conflict being _____. a. perceived and felt b. apparent and experienced c. expressed and perceived d. overt and covert e. internalized (a; p. 509) 32. In which stage are conflict issues defined? a. potential opposition b. cognition and personalization c. intuitions d. behavior e. reaction and transference (b; p. 509) 33. _____ intervene(s) between people’s perceptions and their overt behavior. a. Intuition b. Intention c. Cognition d. Attributions
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e. Attitudes (b;; p. 510) 34. The conflict-handling intention of collaborating is _____. a. assertive and uncooperative b. assertive and cooperative c. unassertive and uncooperative d. unassertive and cooperative e. affective and reflective (b;; p. 510) 35. The conflict-handling intention of avoiding is _____. a. assertive and uncooperative
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This note was uploaded on 05/25/2010 for the course OB 317 taught by Professor J.hoffsted during the Spring '10 term at Paris Junior College.

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Sample Qs 3 - SAMPLE QUESTIONS EXAM THREE 20. For task...

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