GenericBenchmarkingWorksheetWk2-1 - Generic Benchmarking...

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Generic Benchmarking Worksheet Task A: Problem/Opportunity Statement Instructions for Task A: In the Response row, write out the problem/opportunity statements for the scenario for each of the team members. Response to Task A: Managing Conflict Compromise Analyzing Conflict Generic Benchmarking—The purpose of generic benchmarking is to identify potential solutions to the problem statements defined in Task A. You will do this by looking at how companies in other industries have dealt with similar issues. Task B1: Generic Benchmarking: Topics Instructions for Task B1: In the Response row, identify the topics for which you need information in order to identify potential solutions to the problems identified in Task A. In the Response row, list three to five topics that you will research in peer- reviewed journals, on Web sites, and in popular publications such as magazines and newspapers. In the Response row, provide a justification for each topic. Response to Task B1: 1. Reasons. In this step, the causes or reasons for the conflict are explored and openly, yet respectfully, discussed. 2. Reactions. In this step, team members look at their reactions to the conflict. If those reactions are destructive, rather than constructive, individuals can self- correct and take the necessary steps to recommit to team success. 3. Results. If the conflict is not resolved, what might happen? How might the team work together to resolve the conflict in a constructive manner? 4. Resolution. Which approach to conflict resolution could be used to effectively resolve the conflict? (Engleberg et al, 2003) Task B2: Generic Benchmarking: Companies Instructions for Task B2: In the Response row, identify companies that have faced and addressed similar situations (successfully and unsuccessfully). In the Response row, list two to three companies for each topic identified in Task B1. In the Response row, identify those that have been successful and those that have been unsuccessful. In the Response row, summarize your key findings for each company as they relate to the scenario.
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Response to Task B2: When the conflict is understood, the process for resolving the conflict can start. Three processes are considered when resolving conflict: negotiation, meditation,
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This note was uploaded on 05/25/2010 for the course BUS 530 taught by Professor Lee during the Spring '10 term at Acadia.

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GenericBenchmarkingWorksheetWk2-1 - Generic Benchmarking...

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