CheckPoint The Contribution of Enterprise Systems

CheckPoint The Contribution of Enterprise Systems - receive...

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Tierney 1 Enterprise systems are designed to support a business by providing real-time sales and production forecasts, logistics, sales, on-call human resources, customer service, and even linkage to important financial information to keep a company one step ahead of the game and obtain their budgeting goals. Supply chains are also put in place to streamline a business' productivity from the manufacturer all the way down to the customer level. To reference the example given with the sports company Nike, as well as many companies, this major name brand is actually in the middle of its own supply chain, with suppliers lying upstream from the corporation. Between the customer and Nike itself, there are both distributors, and retailers involved acting as middlemen before the product actually ends up in the buyer's hands. Without software and other systems implemented to manage a company's productivity and/or distribution, there is no possible way it could survive in today's economy. Buyer's are far too anxious to
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Unformatted text preview: receive their products to wait around longer than desired to be received. Customers would also lose all loyalty to a company if provided with weak customer service. I know of too many situations in my own retail business where irate customers have stormed out of the store claiming to never shop there again. However I have not once taken that into full consideration, as there are some things in that store you just can't find anywhere else. Enterprise support is far from flawless, however. For example purchases made on any given day quite often have the potential of being returned, thus imposing a negative effect on the numbers, which could be drastic for a department if a big sale come right back to a store. When this happens, the forecasting is offset and must be readjusted to accommodate upcoming projections or goals. At this point, I find it entirely up to the store level to make up the slack, which is something that doesn't come as easily as a snap of the fingers....
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