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Unformatted text preview: 1.Service Continuity and Availability Management are presented as one process within the ISO/IEC 20000 standard (True/False). (Points :10) True False 2. Availability Management is responsible for the resumption of business processing after a major disaster (True / False). (Points :10) True False 3. What is a measure of how long a service, component or CI can perform its agreed function without interruption? (Points :10) Availability Reliability Maintainability Serviceability 4. What is the ability of a third party supplier to meet the terms of their contract? (Points :10) Availability Reliability Maintainability Serviceability 5. Which of the agreements within the Service Level Management directly supports serviceability? (Points :10) Service Level Agreements Operational Level Agreements Internal Agreements Underpinning Contracts 6. What Availability approach minimizes the user impact of IT component failures and planned downtime? What Availability approach minimizes the user impact of IT component failures and planned downtime?...
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- Spring '10