Info Technology Unit 8 - Unit 8 : Service Transition - Part...

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Unit 8 : Service Transition - Part 1 - Quiz 1.  What process actually implements and installs an authorized change into the production environment? (Points  :10)        Change Management         Configuration Management  2.  What process authorizes and coordinates a new service or modification to an existing service in the production  environment? (Points :10)        Change Management         Configuration Management         Knowledge Management  3.  What is any Component that needs to be managed in order to deliver an IT Service? (Points :10)        Asset         IT Element         Configuration Element         Configuration Item  4.  What is a logical (many physical) databases containing details and history of CIs? (Points :10)        SKMS         CMS         CMIS         AMIS 
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5.  What is known as the secure library in which the definitive authorized versions of all media CIs are stored and 
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This note was uploaded on 05/26/2010 for the course TECH 5350 taught by Professor Hernandez during the Spring '10 term at University of Arkansas for Medical Sciences.

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Info Technology Unit 8 - Unit 8 : Service Transition - Part...

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