Info Technology Unit 10 - Unit 10 : Service Operation -...

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Unit 10 : Service Operation - Part 1 - Quiz Time Remaining: 1.  What process detects, understands and determines appropriate course of action for all events?  (Points :10)        Incident Management         Event Management x        Problem Management         Request Management  2.  What is a change of state that has significance for the management of a Configuration Item or IT  Service? (Points :10)        An Incident         An Event x        An Alert         A Problem  3.  What is a warning that a threshold has been reached, something has changed, or a failure has  occurred? (Points :10)        An Event         An Incident         A Request         An Alert x 4.  What process restores service as soon as possible while minimizing impact to the business? 
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(Points :10)        Problem Management         Incident Management x
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This note was uploaded on 05/26/2010 for the course TECH 5350 taught by Professor Hernandez during the Spring '10 term at University of Arkansas for Medical Sciences.

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Info Technology Unit 10 - Unit 10 : Service Operation -...

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