Info. Technology unit 5 - What defines a set of design...

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What defines a set of design constraints against which the service release and new or changed service will be developed and built? (Points :10) Service Level Package Service Design Package Core Level Package Service Transition Package 2. Customers and users would only be allowed access to services within the Service Portfolio with a status between __________ and ___________. (Points :10) Chartered and Operational x Approved and Retired Approved and Operational Defined and Chartered 3. What provides domain based processes and business expertise rather than just process expertise and requires advanced analytical and specialized skills from the outsourcing organization? (Points :10) Multisourcing Co-sourcing Business Process Outsourcing Knowledge Process Outsourcing x 4. What is an agreement between internal departments covering the delivery of services? (Points : 10) Operational Level Agreement x Service Level Agreement Underpinning Contract Supplier Contract 5. What is an agreement with an external supplier covering the delivery of services? (Points :10)
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This note was uploaded on 05/26/2010 for the course TECH 5350 taught by Professor Hernandez during the Spring '10 term at University of Arkansas for Medical Sciences.

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Info. Technology unit 5 - What defines a set of design...

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