askgail - Vol. 11, No. 5 The Rooms Chronicle Ask Gail by...

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Unformatted text preview: Vol. 11, No. 5 The Rooms Chronicle Ask Gail by Aleta A. Nitschke, CHA Taking reservations with no computer Another great article from The Rooms Chronicle, the #1 journal for hotel rooms management! ***Important notice: This article is copyrighted by The Rooms Chronicle and may not be reproduced without permission of the publisher.*** College of Hospitality and Tourism Management, Niagara University, P.O. Box 2036, Niagara University, NY 14109-2036. Phone: 866-Read TRC. E-mail: editor@roomschronicle.com Notice: The ideas, opinions, recommendations, and interpretations presented herein are those of the author(s). The College of Hospitality and Tourism Management, Niagara University/The Rooms Chronicle assume no responsibility for the validity of claims in items reported. Dear Gail: It seems that our hotel’s computerized reservation system has spent more time “down” than operable this past month, and it is really starting to affect our forecasted short-term revenues and occupancies. Can you suggest any alternatives to assist us in converting inquiries each timeto affect our forecasted short-term revenues and occupancies....
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