Module_4_with_narration_text

Module_4_with_narration_text - Module 4: Information...

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Module 4: Information systems within organizations 1. Introduction In this lecture, we consider the most common types of information systems used in organizations: both functional systems serving particular functional areas, and cross- functional IS integrating information throughout the organization. 2. Functional systems A functional system is an information system supporting the work of a single department or function of an organization. Functional systems create "islands of automation", as they do not interact with each other. Here, we discuss four basic types of functional systems: sales and marketing information systems, manufacturing information systems, human resources information systems, and accounting information systems. 3. Sales and marketing systems Marketing and sales refers to the promotion and branding of products and services offered by the company, and offering customers the means to purchase them. Sales and marketing information systems support marketing and sales activities: facilitate contacting people who may be interested in an organization's products and services by email or by post (lead generation) and keep record of contacts with potential customers (leads) and current customers (lead tracking and customer management). Data collected in the course of lead tracking and customer management is also used for sales forecasting. 4. Human resources systems Human resources information systems support human resources activity: recruiting, compensation, evaluation and training of employees. Data collected in the course of operating a human resources information system would also be used for human resources planning.
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Module 4: Information systems within organizations 2 5. Accounting and finance systems Accounting information systems are responsible for providing timely and accurate financial reports for internal management decision making, and for external parties such as creditors, investors, and regulatory and taxation authorities. Some of the activities supported by accounting and finance systems are listed in the slide. 6. Manufacturing systems Manufacturing information systems support manufacturing operation and management. We distinguish three kinds of manufacturing systems: inventory information systems, manufacturing planning information systems, and manufacturing scheduling information systems. Inventory information systems support inventory control, management and policy for raw materials, goods-in-process, and finished goods. Inventory control refers to tracking goods and materials. Inventory management refers to making decisions on reordering inventory items based on trends in past data. Inventory policy refers to the overall approach
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Module_4_with_narration_text - Module 4: Information...

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