ch 9and10

ch 9and10 - Chapter 9 Groups/Processes/Teams • Groups –...

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Unformatted text preview: 5/25/10 Chapter 9: Groups/Processes/Teams • Groups – two or more people acting together to accomplish a goal; all groups are different o I nformal Book club Voluntary Friendship group Not recognized by the organization Everyone organization has informal groups • Managers should be aware of them and who’s in them o Formal Two or more people engage in organizationally required actions for a specific purposes A permanent part of an organization; usually long term These are people who are grouped together based on their task or role in the organization • Marketing department • Finance department Work group – two or more people within a formal group who share a common purpose usually to complete a task o Effective group – use talents of the members and in working with the group People working on particular task that know what they’re doing 1 Being part of that group the individual feels personal satisfaction When we have an organization, you as the manager will create and develop effective groups over time o Group affiliation There is a need for group affiliation Can be fulfilled through these work groups Causes people to really want to do their nest as long as they are getting satisfaction from the group • Group hierarchy o Two basic roles are leader and follower o Role – a group of shared expectations regarding member’s attitude and behavior within the group Role conflict • Incapability between your values and the values of the group Role ambiguity • When we are asked to play a role in a group and we don’t know what that group entails Role overload • When you have so much put on your plate that you cannot keep up • Overwhelming • Group Norms- Certain standards that are acceptable range of behavior for members o In acceptable range; called conformity o Problems can be caused when people step out of the norm and conform 2 o Sanctions Being shunned, not included in lunch, made to work late Keep groups members behavior in acceptable ranges o Communicated by Explicitly group leader • When you come into group you being told how you need to behavior Explicitly by group members • Person who “takes you under their wing” tells you what to do; a mentor Understanding critical moments in the groups history • Brought into a group and told the history of the group; how they got started • To build brotherhood/sisterhood/group hood • Start to understand why group is important Reliving past group experiences • Ex. Discussing last week’s game you played, over pizza o Cohesive group Functions well Good problem solvers Influence others Maintain its self over time • Group think 3 o Everybody has to think alike and that becomes an important part of the group o Overrides the task at hand o As cultural changes occur, critical challenge for today’s managers • How to develop a group – created by Kurt Lewin...
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ch 9and10 - Chapter 9 Groups/Processes/Teams • Groups –...

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