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Unformatted text preview: In addition to the poor technology, the managers made the choice of not canceling the flights right away. Because of this mistake, people waited around on flights that they thought would be taking off soon. Then more and more people arrived. Once the flights were finally canceled, it was too late because there were already crowds of people filling the airport. If allowed the chance to change things at JetBlue, I would have had the proper programs in place when the airport first opened for business. Once a storm hits, my management teams would have been better trained. They would have known that the flights should be canceled and rebooked....
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