MG665-2009 Lesson 3 Assn3

MG665-2009 Lesson 3 Assn3 - 16 Jan 2009 Lesson 3, Assn 3...

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16 Jan 2009 Lesson 3, Assn 3 Case Analysis for “Smith Financial Corporation” 1. What point of view did Miller communicate to his co-workers? Miller solely focused on his own point of view. In fact, he labeled outside views as inherently incorrect most of the time, unless they were in direct agreement with his own. Rather than listening to outside points of view and seeking participation from all, he forced his own opinions as if he were an omnipotent dictator in a land of migrant farm workers—this, unfortunately, was not the case. 2. What was their view of him? Others viewed Miller as egotistical, narrow-minded, and offensive. Rather than being a change agent in the good way, he seemed to only bring a sense of intraorganizational conflict to the table. Miller outright chided and humiliated others for not mindlessly agreeing with his opinion, whereas he should have sought intelligent debate and persuaded —rather than mandated —change. He did not have the absolute power that he thought he did, and this is what cost him his job. 3. How well did he take their point of view on the company and their common tasks into account? He did not consider the point of view of the company—only his own. The company’s reasoning for hiring him was to improve the productivity by way of changing outdated systems. Miller made the mistake of thinking that what the company wanted was his point of view to dictate its actions—an honest, unfortunate mistake. His point of view may have been the most beneficial for the company, but his
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MG665-2009 Lesson 3 Assn3 - 16 Jan 2009 Lesson 3, Assn 3...

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