Self Check Chapter 20

Self Check Chapter 20 - Self-Check Flash Cards Chapter 20...

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Self-Check “Flash Cards” Chapter 20 Operations Control
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Self Check Flash Cards Each slide will present a term, concept, or question. Formulate a mental response (answer). In 7 seconds a correct response will appear. Check your answer. Click the “right” arrow to proceed to the next slide.
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McGraw-Hill/Irwin 1. Name the three major categories of costs that usually concern operations managers from a control standpoint. Give several examples of each category. Labor— wages and salaries of employees directly generating goods and services. Materials— tangible part of finished goods and services. Overhead— training, payroll taxes, supplies, travel, repairs, and maintenance are all variable overhead; utilities, research and development, rent, insurance, and real estate taxes are all fixed overhead.
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McGraw-Hill/Irwin 2. What is the difference between fixed and variable overhead expenses? Variable— assumed to change in proportion to the level of production or service. Fixed— assumed not to change much with fluctuations in level of production or service.
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McGraw-Hill/Irwin 3. What are the eight common dimensions of design quality? Performance, features, reliability, durability, serviceability, response, aesthetics, and reputation.
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4. Define quality assurance. Quality
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Self Check Chapter 20 - Self-Check Flash Cards Chapter 20...

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