Chapters 1-3 Summaries
CH1,Q1 – Define management.
Management is a form of work that involves
coordinating an organization’s resources—land, labor, and capital—to accomplish
CH1,Q2 – Describe the levels of management.
Three levels of management exist.
establishes the goals of the organization and the actions necessary to
develops departmental goals and actions necessary to
achieve organizational objectives.
manage operative employees.
CH1,Q3 – Discuss the functions of management.
The functions of management are
deciding what objectives to pursue during a future period and what to do
to achieve those objectives.
grouping activities, assigning activities, and providing the authority
necessary to carry out the activities.
determining human resources needs and recruiting, selecting, training,
and developing human resources.
directing and channeling human behavior toward the accomplishment of
measuring performance against objectives, determining causes of
deviations, and taking corrective action where necessary.
CH1,Q4 – Explain the roles of a manager.
The roles of a manager fall into three major
categories: interpersonal, informational, and decisional. Formal authority and status
together generate certain interpersonal roles. The interpersonal roles, in turn, determine
the informational roles of the manager. Finally, access to information, authority, and status
place the manager at a central point in the organizational decision-making process.
CH1,Q5 – Describe the skills required to perform the work of management. The
three skills required in management are
involve understanding the relationship of the parts of a
business to one another and to the business as a whole. Decision making, planning,
and organizing are separate managerial activities that require conceptual skills.
Human relations skills:
involve understanding people and being able to work well
involve being able to perform the mechanics of a particular job.
CH1,Q6 – Explain how principles of management are developed.
principles are developed through a controlled experiment process. However, management
principles are developed through observation and deduction.