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Self Check Chapter 15

Self Check Chapter 15 - Self-Check Flash Cards Chapter 15...

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Self-Check “Flash Cards” Chapter 15 Managing Conflict and Stress
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Self Check Flash Cards Each slide will present a term, concept, or question. Formulate a mental response (answer). In 7 seconds a correct response will appear. Check your answer. Click the “right” arrow to proceed to the next slide.
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McGraw-Hill/Irwin 1. What is conflict? Describe some potentially useful effects of conflict. Conflict is overt behavior that results when an individual or a group of individuals think a perceived need or needs of the individual or group has been blocked or is about to be blocked. Conflict may resolve problems, clear the air, raise standards after resolution and/or raise morale and loyalty levels.
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McGraw-Hill/Irwin 2. Identify the five stages of conflict. The stages of conflict development are latent conflict, perceived conflict, felt conflict, manifest conflict, and conflict aftermath.
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McGraw-Hill/Irwin 3. What causes intrapersonal conflict? First, barriers may exist between a drive and a goal. Second, goal conflict can take three forms: mutually exclusive positive goals, positive- negative goals, and negative-negative goals.
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McGraw-Hill/Irwin 4. What are some typical defense mechanisms used when an individual is frustrated?
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