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Self Check Chapter 3 - Self-Check Flash Cards Chapter 3...

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Self-Check “Flash Cards” Chapter 3 Developing Communication Skills
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Self Check Flash Cards Each slide will present a term, concept, or question. Formulate a mental response (answer). In 7 seconds a correct response will appear. Check your answer. Click the “right” arrow to proceed to the next slide.
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McGraw-Hill/Irwin 1. What is communication? Communication is the act or action of exchanging information.
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McGraw-Hill/Irwin 2. Define interpersonal communication. Interpersonal communication occurs between individuals. It is an interactive process that involves a person’s efforts to attain meaning and to respond to it. It involves sending and receiving verbal and non-verbal messages.
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McGraw-Hill/Irwin 3. Give an illustration of a conflicting assumption A manager assumes that he/she is being understood because he/she has spoken or sent a memo to subordinates when in reality the subordinates do not understand. The problem could lie with the communication itself or the thoughts contained therein.
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