Quiz 8 - Quiz 8 (WK8) 1. Variable overhead expenses do not...

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Quiz 8 (WK8) 1. Variable overhead expenses do not change appreciably with the level of production or service, ( P. 435 ). True False 2. Summarize the essential actions required in TQM, ( P. 438 )? (Points: 4) 1. Find out what customers want. This might involve the use of surveys, focus groups,  interviews, or some other technique that integrates the customer's voice in the decision-making  process. 2. Design a product or service that will meet (or exceed) what customers want.  Make it easy to  use and easy to produce. 3. Design a production process that facilitates doing the job right the first time.  Determine  where mistakes are likely to occur, and try to prevent them.  When mistakes do occur, find out  why so that they are less likely to occur again. Strive to mistake-proof the process. 4.  Keep of results, and use those results to guide improvement in the system.  Never stop 
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Quiz 8 - Quiz 8 (WK8) 1. Variable overhead expenses do not...

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