Problem Session 4 - Framing and Structuring Decisions

People process content alternatives decision makers

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Unformatted text preview: ternatives Decision Makers Frame Decision Quality Reasoning Information Decision Team Values Commitment There is a tide in the affairs of men which, taken at the flood, leads on to fortune; omitted, all the voyage of their life is bound in shallows and in miseries. On such a full sea are we now afloat; and we must take the current when it serves, or lose our ventures. [Brutus to Cassius in "Julius Caesar", Act IV, Scene 3] --- William Shakespeare Copyright 2009 by Burke Robinson, LLC 8 4 Decision quality diagrams provide clear and concise justifications for each assessment. Alternatives Broad range, creative, consistent, practical, specific, feasible, effective, and clear about what we can/can't do Information Key future uncertainties identified, understood, assessed, analyzed, and clear about what we know/don't know Frame Boundary, scope, perspective, fit, and clear about what is in/out and why Reasoning Decision Quality Quantitative/qualitative modeling and sensitivity analysis that provide clear, concise, meaningful insights about a defensible decision basis Values Stakeholders, timing, risk/return, tradeoffs, and clear about what we want /don't want Commitment Clear allocation of resources and organizational support needed for successful implementation of decision; delivery of specific, measurable results Copyright 2009 by Burke Robinson, LLC 9 Decision quality improves after each step of a good decision making process. 1.Design 2. Assess 3. Develop 4. Evaluate 5. Decide 6. Plan 7.Implement Any step that does not deliver an appropriate improvement in decision quality needs to be revisited until sufficient quality is delivered. 10 Copyright 2009 by Burke Robinson, LLC 5 Organizations effectively manage the Dialogue Decision Process, a.k.a. "the snake process." Deciding Direction Changing Direction DECISIONMAKERS 1. CREATE Design REFINE Focus AGREE on Alternatives 5. DECIDE Among Alternatives APPROVE Plans & Budgets Design of Teams and Decision Project/Process Frame, Challenges, & Understanding Alternatives, Improved Information, & Values Evaluated Alternatives Decision Plans & Budgets 2. ASSESS DECISION TEAM Decision S...
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This note was uploaded on 06/16/2010 for the course MS&E 352 taught by Professor Ronhoward during the Winter '09 term at Stanford.

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