CH 3 outline

Organizational Behavior

Info iconThis preview shows pages 1–2. Sign up to view the full content.

View Full Document Right Arrow Icon
Chapter 3 Layers of Organizational Culture 1. Observable Artifacts a. Include dress, awards, myths and stories, published lists of values, observable rituals and ceremonies, and visible behavior  exhibited by people and groups. 2. Espoused Values a. Values - enduring belief in a mode of conduct or end-state i. 5 key components: 1. Concepts or beliefs 2. Pertain to desirable end-state behaviors 3. Transcend situations 4. Guide selection or evaluation of behavior and events 5. Ordered by relative importance b. 2 Types: i. Espoused values- explicitly stated values and norms that are preferred by an organization 1. Sustainability- the belief that organizations should meet humanity’s needs without harming future generations ii. Enacted values- values and norms that actually are exhibited or converted into employee behacior c. Organizational cynicism and low morale may occur when an organization acts counter to its espoused values. For example, a  company that states that they value work/family balance and then calls a weekend meeting for managers.   3. Basic Assumptions a. Unobservable; constitute organizational values that have become so taken for granted for over time that they become  assumptions that guide organizational behavior; highly resistant to change b. Represent the core of the organizational culture that are ingrained and understood by everyone. To act counter to them would be  inconceivable.  4 Functions of Organizational Culture 1. Give members an organizational identity . Culture helps to establish who the company is and what is stands for. Ideally, employees  should be proud to belong to a company who shares their values. 2. Facilitate collective commitment  - drive energy around what is really important. At Southwest, employees know they’ll be taken care of if  they take care of their customers. 3.
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Image of page 2
This is the end of the preview. Sign up to access the rest of the document.

{[ snackBarMessage ]}

Page1 / 3

CH 3 outline - Chapter3 1 ObservableArtifacts a...

This preview shows document pages 1 - 2. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online