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Unformatted text preview: Wilsons Profile of Effective Managers 1. Clarifies goals and objectives for everyone involved 2. Encourages participation, upward communication, and suggestions 3. Plans and organizes for an orderly work flow 4. Has technical and administrative expertise to answer org.-related questions 5. Facilitates work through team building, training, coaching, and support 6. Provides feedback honestly and constructively 7. Keeps things moving by relying on schedules, deadlines and helpful reminders 8. Controls details without being overbearing 9. Presses for goal accomplishment reasonably 10. Empowers and delegates key duties to others while maintaining goal clarity and commitment 11. Recognizes good performance with rewards/positive reinforcement McGregors Theory X and Theory Y Theory X Most people dislike work and want to avoid it People require close direction People want to avoid responsibility and have little ambition Theory Y Work is a natural activity People can be self-directed if they are committed to the objective Rewards help commitment Most employees accept and seek responsibility Employees have imagination, ingenuity, and creativity Human Capital/Social Capital- key is potential HC- the value of the people within an organization as individuals. Their knowledge, skil s, abilities and motivation to learn and excel when focused toward organizational goals SC- potential of having individuals work together toward organizational goals through building relationships, teamwork, cooperation, shared visions, and values Hawthorne Legacy Prime stimulus for the human relations movement, MYTH; thought supportive supervision; real y was money, fear of unemployment, man. discipline, and HQ RM responsible for high output; 1950s--- individual needs, supportive supervision, group dynamics affect job performance Principles of TQM Doing the job right the first time to eliminate costly rework and product recal s Listening to and learning from customers and employees Focusing daily on making continuous improvement...
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