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Unformatted text preview: Feedback • Feedback- objective information about performance Functions of Feedback 1. Instructional feedback- clarifies roles or teaches new behavior. 2. Motivational feedback- a reward or a promise of a reward. Are the Feedback Recipients Ready, Willing, and Able? The Recipient’s Characteristics The Recipient’s Perception of Feedback The Recipient’s Cognitive Evaluation of Feedback Practical Lessons from Feedback Research Six Common Trouble Signs for Organizational Feedback Systems 1. Feedback is used to punish, embarrass, or put down employees 2. Those receiving the feedback see it as irrelevant to their work 3. Feedback information is provided too late to do any good 4. People receiving feedback believe it relates to matters beyond their control 5. Employees complain about wasting too much time collecting and recording feedback data 6. Feedback recipients complain about feedback being too complex or difficult to understand...
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