CH 9

Organizational Behavior

Info iconThis preview shows pages 1–2. Sign up to view the full content.

View Full Document Right Arrow Icon

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
This is the end of the preview. Sign up to access the rest of the document.

Unformatted text preview: Feedback • Feedback- objective information about performance Functions of Feedback 1. Instructional feedback- clarifies roles or teaches new behavior. 2. Motivational feedback- a reward or a promise of a reward. Are the Feedback Recipients Ready, Willing, and Able? The Recipient’s Characteristics The Recipient’s Perception of Feedback The Recipient’s Cognitive Evaluation of Feedback Practical Lessons from Feedback Research Six Common Trouble Signs for Organizational Feedback Systems 1. Feedback is used to punish, embarrass, or put down employees 2. Those receiving the feedback see it as irrelevant to their work 3. Feedback information is provided too late to do any good 4. People receiving feedback believe it relates to matters beyond their control 5. Employees complain about wasting too much time collecting and recording feedback data 6. Feedback recipients complain about feedback being too complex or difficult to understand...
View Full Document

This document was uploaded on 06/22/2010.

Page1 / 2

CH 9 - Feedback • Feedback objective information about performance Functions of Feedback 1 Instructional feedback clarifies roles or teaches new

This preview shows document pages 1 - 2. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online